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The PIN-code on ticketreader is not working

Instructions on what to do, when a customer tells that they are not able to login to their ticketreader device

- Check from the customer, if the PIN-code is attached on the back of the phone

a. If yes:

- Check from Cloud if the PIN-code matches to this

- If it is not correct, tell the right PIN-code for the customer from Cloud

-If it is correct, check that the reader is connected to the right event

b. If no:

- Check from Cloud, If there is a PIN-code created to the event. If not, create it

- Give the new PIN-code to the customer